Terms of service

Last Updated: January 16th 2025

Welcome to SCHARLA Active / SCHARLA LTD.(“we,” “our,” or “us”).

Throughout the site, the terms “we”, “us” and “our” refer to SCHARLA Ltd. SCHARLA LTD.  offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. These Terms and Conditions govern your use of our website, products, and services. By accessing or using our website, you agree to these Terms. If you do not agree, please discontinue use of our services immediately.

General Use

  • By using our website, you confirm that you are at least 16 years old or have the permission of a parent or guardian.
  • You agree to use our website and services only for lawful purposes and in compliance with these Terms and applicable laws.
  • We reserve the right to modify, suspend, or terminate access to our website or services at any time without notice.

Products and Orders

Product Descriptions

  • We strive to ensure accuracy in our product descriptions, images, and pricing. However, slight variations may occur, and we cannot guarantee that all details are error-free.

Order Acceptance

  • All orders are subject to acceptance and availability. We reserve the right to refuse any order for any reason.
  • Once your order is placed, you will receive a confirmation email. This does not guarantee order acceptance, as additional verification may be required.

Pricing and Payments

  • Prices are listed in GB Pounds and are inclusive/exclusive of applicable taxes (based on your region).
  • Payment must be made at the time of purchase through one of our secure payment methods. By submitting payment, you authorize us to charge the full amount.
  • Please note; promotional codes can only be used once per transaction and cannot be used in conjunction with any other promotion or offer. Promotional codes are also non-transferable and are not valid for the purchase of gift cards or gift vouchers.
  • Discounts codes may not apply, for example, because:
    • your unique code has already been used on a previous order;
    • you have another discount already applied to your order;
    • your discount code has expired;
    • you have not reached the minimum spend threshold required, if applicable;

Shipping and Delivery

  • Orders are processed within 2-3 business days, and estimated delivery times vary by location. Shipping times and costs are provided at checkout.
  • SCHARLA LTD./ SCHARLA Active is not responsible for delays caused by couriers, customs, or other unforeseen events/ natural disasters.

Returns and Refunds

We offer returns and exchanges on eligible items within 30 days of purchase. To qualify:

  • Items must be unworn, unwashed, and in their original condition with tags and packaging.
  • You must provide proof of purchase (e.g., order confirmation or receipt).
  • Refunds will be issued to the original payment method.

To initiate a return or exchange, visit our Returns & Exchanges page or contact us at hello@scharlaactive.com. Shipping costs for returns may apply unless the product is defective or incorrect.

Intellectual Property

All content on our website, including logos, images, designs, text, and graphics, is the property of SCHARLA LTD./ SCHARLA Active or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use our content without written permission.

User Conduct

When using our website, you agree:

  • Not to engage in any unauthorised or unlawful activity, including hacking, fraud, or spamming.
  • Not to upload harmful material such as viruses or malware.
  • To respect the rights of other users and refrain from abusive, offensive, or harmful behaviour.

We reserve the right to suspend or terminate access for users who violate these terms.

Limitation of Liability

To the maximum extent permitted by law:

  • SCHARLA LTD. /SCHARLA Active is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
  • Our total liability is limited to the amount you paid for the product or service in question.
  • We are not responsible for third-party actions, including shipping delays, payment processing errors, or external links on our website.

Privacy Policy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our website, you consent to the terms of our Privacy Policy.

Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with the "Last Updated" date. Continued use of our services after changes constitutes your acceptance of the updated terms.

Governing Law

These Terms of Service are governed by the laws of the United Kingdom.

Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Email: hello@acharlaactive.com
Address: 124 City Road, London, England, EC1V 2NX

Thank you for choosing SCHARLA Active / SCHARLA LTD. We are committed to providing high-quality products and exceptional service to support your active lifestyle.