RETURNS & REFUNDS

At SCHARLA  LTD, We want you to be completely satisfied with your purchase. However, we understand that there may be occasions when you need to return an item. Please review our refund policy below for details on how to initiate a return.

Eligibility for Returns:

To be eligible for a return, items must be unused, in their original condition, and in their original packaging with all tags and labels intact.

Reporting a Faulty Item:

If you receive a faulty or defective item, please contact us within 30 days of receiving your order.

We will require detailed information and photographs of the faulty item to process your return request.

If the item is confirmed as faulty, we will provide you with instructions on how to return the item and whether you will be eligible for a refund or replacement.

Return Process:

To initiate a return for eligible items, please follow these steps:

Contact our customer support team at hello@scharlaactive.com within 30 days of receiving your order to request a return.

Provide your order number, the reason for the return, and any relevant details.

Our customer support team will review your request and provide you with the next steps.

Pack the item(s) securely in the original packaging, including all tags and labels.

Clearly write your order number on the outside of the package.

You are responsible for arranging and paying for the return shipping. Please use a trackable shipping method.

 

Refund Process:

Once we receive your returned item(s) and verify their condition, we will process your refund.

Refunds will be issued to the original payment method used for the purchase.

Please allow up to 10 business days for the refund to appear in your account, depending on your payment provider.

Contact Information:

If you have any questions or need further assistance with our refund policy or the return process, please contact our customer support team at hello@scharlaactive.com

SCHARLA LTD reserves the right to modify or update this refund policy at any time.

Please review this policy regularly for any changes.